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Inpatient - during your stay
Pride in caring
We take great pride in our tradition of high standards of patient care. All our managers take personal responsibility for the service they provide to our patients. Our Quality and Accreditation Manager is responsible for monitoring and improving patient care with the team members, if you would like to comment on any aspect of our service, then please inform your ward sister, who can arrange a time for either our Quality and Accreditation Manager, or another manager who can deal with your comments most appropriately.
We also provide in your room a confidential Patient Questionnaire. We would greatly appreciate it if you could fill this in during or after your stay as we find it a valuable way of judging our patients experiences of the hospital and use it as a tool to develop and improve our service. Every questionnaire will receive a personal response from our Chief Executive Officer.
Clinical Staff
While you are in the hospital, you will be looked after by a team of professionals:
The consultant who arranged your admission will continue to be in charge of your clinical care and is responsible for keeping you fully informed of all treatments and clinical procedures
- A Resident Medical Officer (a fully qualified doctor) is available in the hospital 24 hours a day
- A fully equipped Intensive Care and High Dependency Unit with specialist Intensivist Fellows and Consultant Intensivists on call 24 hours a day
- Specialist nurses who assist with pre and post operative care and counselling
- Fully trained ward nurses to make your stay as pleasant and comfortable as possible
- Pharmacists to counsel you about your medication
Visiting
Visitors are welcome at any reasonable time of the day whilst allowing for your and other patients need for rest and quiet. We normally request all visitors to leave by 10.00pm.
Food
We offer a wide range of food on our menu. Our chefs are more than happy to cater for any special preferences or dietary needs.
We also cater for special cultural diets, for example Kosher, Vegetarian, Halal etc. and for dietary intolerances such as wheat or diary free meals. A dietician is also available on request, to give advice on dietary issues.
Medical Records
The Data Protection Act of 1998 gives the patient the legal right to access computerised records unless the information is likely to cause serious harm to the physical or mental health of the patient.
The Access to Health Records Act of 1990 gives patients the right to access their health records.
You may gain access to your health records by applying in writing to the Chief Nursing Officer in not less than 40 days after completion of treatment. Such requests may be made by the patient or by an individual nominated by the patient such as a solicitor or guardian.
