Patient Satisfaction Survey
The experience of our patients means everything to us as an organisation and being able to carefully gauge what our patients think about our services is the best way to approach service development.
We encourage patients to complete a questionnaire asking them about every aspect of their experience of the Princess Grace, we take these results very seriously and answer questionnaires individually where requested, acting on all comments where necessary. When indicated as appropriate we will contact you for help with action points. We also operate a traffic light system in most departments which allows patients to flag up problem before they escalate. This also gives staff ownership of dealing directly with patient satisfaction and getting immediate patient feedback. Please support this system.
